Email: support@getparkpilot.com
We typically respond within 1–2 business days.
How do recommendations work?
ParkPilot’s engine scores every open attraction using live wait times, your walking distance, party composition, heat
conditions, and your must-do list. The top recommendation is the option most likely to give you the best next move based
on current conditions.
How long does the free trial last?
The free trial begins with your first recommendation request and lasts 2 hours. After that, a ParkPilot Pro
subscription is required to continue using recommendations.
I subscribed but the app still shows the paywall.
Tap “Already a subscriber? Restore” on the paywall screen. If the issue continues, force-quit the app and reopen it.
If you still have trouble, email support@getparkpilot.com.
I got a new phone. How do I restore my Pro subscription?
Open ParkPilot, complete onboarding, and when the paywall appears tap “Already a subscriber? Restore.” If you have
an active subscription under the same Apple account, Restore should reactivate ParkPilot Pro.
How do I cancel my subscription?
Subscriptions are managed by Apple. Go to Settings → Apple ID → Subscriptions on your iPhone to cancel or modify
your ParkPilot Pro subscription.
How do refunds work?
Apple handles all purchases and refunds. To request a refund,
use Apple’s Report a Problem.
The map won’t open.
Make sure Apple Maps or Google Maps is installed. Tap “Open in Maps” and select your preferred app if prompted.
A wait time or recommendation looked wrong. How do I report it?
ParkPilot uses live park data from external sources along with our own recommendation logic. Because park conditions
change quickly, occasional delays or discrepancies can happen. If something looks off,
email support@getparkpilot.com with the park, approximate time, the
recommendation you saw, and what seemed incorrect. If possible, include a screenshot. We review reports to determine
whether the issue came from a source-data delay, attraction status change, or ParkPilot’s scoring logic.
How do I request deletion of my data?
For privacy or deletion requests, email privacy@getparkpilot.com. We may ask for
your device identifier so we can locate your records.
What is “Update plan” and how is it different from “New plan”? “Update plan” lets you change your party type, must-dos, pace, or leave time mid-visit without losing your session history (completed rides, dismissed attractions). “New plan” starts completely fresh — your previous session history is cleared and a new session begins.
How do I change the app appearance? Go to Settings → Appearance and choose Light, Dark, or System. The preference is saved and persists across relaunches.
The app suggested I switch to a different park. What does that mean? ParkPilot uses your device’s location to calculate walk times to attractions. If it detects you are near a different park than the one in your current plan, it will show a banner suggesting you switch. You can tap Switch to start a new plan for that park or dismiss the banner to continue your existing plan.
My question isn’t answered here.
Email us at support@getparkpilot.com and we’ll get back to you.
ParkPilot is an independent app and is not affiliated with, endorsed by, or sponsored by The Walt Disney Company, Walt Disney Parks and Resorts, or any of their subsidiaries.